IT Support
Peace of mind, allowing you to carry on with your day.
Proactive, helpful IT Support…
We understand it can be stressful when things go wrong. Technology after all, is not perfect. What we do is take the hassle away of finding out the “what and why’s” of I.T issues so that you are free to continue working. We provide an excellent support service via our CRM ticketing system, so you can log any issue and then receive the support you deserve.
Our email support system provides ease of submission and acknowledgment so that you can track your tickets. We then offer practical and realistic solutions to combat these issues, helping to better your I.T infrastructure for the long term.
Our support contracts are flexible, with pricing based on devices and users. This can include;
- Remote support for IT issues (first human response typically within 15 mins)
- Hardware support coverage for: All Windows/Apple Computers, Laptops and Servers, Firewalls, Routers and Network Switches, Wireless Access Points, Printers and Scanners, and other network devices.
- Software support for business applications and procured SaaS
- Support for cloud IaaS or PaaS (Azure, AWS, Google Cloud etc.) networking and OS
- Onsite support (if needed) with experienced, trained and qualified engineers
- Support for your networks, regardless of size
- Remote Patch Management
- Extended warranties and support for eligible devices and software
- 24 Hour proactive systems monitoring and EDR
- Third party support collaboration (we work with in-house IT teams and IT managers)
- Monthly, Yearly remote system health check ups
- Diagnosis and Repair of devices under contract
- Expert Industry Consultancy Advice on future ideas or projects
- Proactive network security assessments and advice
- No Hidden Costs/ Fixed Price Contracts/ Trial period (eligible customers)
Need to expand but don’t know where to start? We offer expert consultancy advice on anything you need to grow! This could be hardware, software or systems (cloud, hybrid cloud or physical) that integrate between all three. We often hold meetings with customers who need to bridge the gap between what they want, and how to deploy it. It’s just another way we support our customers through their company journey.
IT doesn’t have to be headache. We have the knowledge and experience to give you a head start. Why not contact us today or fill out the short form below to get in touch.
