We understand it can be stressful when things go wrong. Technology after all, is not perfect. What we do is take the hassle away from you in finding out the “what and why’s” of any issues so that you are free to carry on your day. We provide an excellent support service via email or phone so you can log support tickets with our team and receive the expert knowledge and backing of a managed service provider.
Our email support ticketing system, provides ease of submission and response for staff to track their tickets. Reporting provides views of all issues that perhaps arose over a period of time thus providing transparency and a better view on your most prevalent issues, so that we can help to better your I.T infrastructure moving forward.
Our support follows a strict protocol to ensure that you know your issues are being handled by a professional, that cares about your needs, and all within your agreed Service Level Agreement.
Our support contracts are often tailored, with flexible pricing based on equipment/staff numbers, and this can include;
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Terms: Our support contracts offer fantastic value for money, but none of our support agreements cover the cost of new or replacement hardware or software, or product licences. We are always happy to quote for procurement should you need it by providing a full quotation when required. *Onsite support is capped and chargeable in 2hr blocks, unless otherwise agreed.
Day support cover is available between Monday to Friday from 9am to 5pm.
Additional services such as out of hours support are also available as non contractual services, with limited cover provided within agreed times between 6pm to midnight on weekdays. Emergency or agreed one-off weekend cover is also available upon request. Any additional services are chargeable, per service.
Contact us today for a full quotation using the contact form below, and start your first steps in finding out how LAN-IT can support your business continuity and development.