With trained staff on hand no matter which package you choose, LAN-IT is there to assist with any issues your company’s staff may face on any given day.
We understand it is stressful when things go wrong, and we want you to feel you can get through to someone who can help no matter the method. We provide a dedicated telephone number that is assigned to you upon sign up, so you can log support tickets with our team and receive a fantastic support service with expert knowledge. This is backed up with our email support ticketing system, coupled with monthly reporting that helps you to keep track of the issues that have been resolved. This provides transparency and a better view on your most prevalent issues, so that we can help to better your infrastructure.
The support team follows a strict protocol to ensure that you know your issue is being handled by a professional, that cares about your needs. On receipt of every issue that is processed by the support team, your ticket will be handled by a knowledgeable member of staff who can deal with your query efficiently.
Our support contracts are tailored towards you, with flexible pricing based on quotations, but we also provide fixed price support contracts such as our “Remote Support Standard” priced at £499 per month for SME’s that want Remote and Onsite support included for a fixed monthly fee which includes;
**“Remote Support Basic” contract also available for very small or self employed/sole traders at £249 per month. Enquire now to find out more. Our support contracts offer fantastic value for money, but none of our support agreements cover the cost of new or replacement hardware or software, or product licences. We are always happy to quote these should you need procurement by providing a full quotation when required.**
Day support cover is available between Monday to Friday from 9am to 6pm. Out of hours support cover starts from 6pm to 12:30am weekdays, and 10am to 6pm on weekends. Our packages are tailored, and support beyond these times is available at your request.
Contact us today for a full quotation using the contact form below, and start your first steps in finding out how LAN-IT can help support your business development.