I.T Support & Consultancy
Proactive, helpful I.T Support…
We understand it can be stressful when things go wrong. Technology after all, is not perfect. What we do is take the hassle away from you in finding out the “what and why’s” of any issues so that you are free to carry on your day. We provide an excellent support service via email or phone so you can log support tickets with our team and receive the expert knowledge and backing of a managed service provider.
Our email support ticketing system, provides ease of submission and response for staff to track their tickets. Reporting provides views of all issues that perhaps arose over a period of time, thereby providing transparency and a better view on your most prevalent issues. We then offer practical and realistic solutions to combat these issues, helping to better your I.T infrastructure for the long term.
Our support system follows protocol to ensure that your issues are handled by a professional, that cares about your needs, and all within your agreed Service Level Agreement timeframes.
Our support contracts are often tailored to you, with flexible pricing based on equipment/staff numbers, and this can include;
- Remote support for IT issues (first human response typically within 15 mins)
- Hardware support coverage for: All Windows/Apple Computers, Laptops and Servers, Firewalls, Routers and Network Switches, Wireless Access Points, Printers and Scanners, and other network devices.
- Software support for business applications and procured SaaS
- Support for deployed IaaS or PaaS (Azure, AWS, Google Cloud etc.) networking and OS
- Onsite support with experienced, trained and qualified engineers
- Support for your networks, regardless of size!
- Extended warranties and support for eligible devices and software
- Remote Patch/Update automation
- 24 Hour proactive systems monitoring
- Third party support collaboration (we work with in-house IT teams and IT managers!)
- Monthly, Yearly remote system health check ups
- Diagnosis and Repair of devices under contract
- Expert Industry Consultancy Advice on future ideas or projects
- Proactive network security assessments and advice
- No Hidden Costs/ Fixed Price Contracts/ 30 day money back guarantee for all new customers, and so much more!
We also offer expert consultancy advice on anything you feel that could benefit your business. We are always open to ideas. This could be hardware, software or systems (cloud or physical) that integrate between all three. We often hold meetings with customers who need to bridge the gap between what they want, and how to deploy it. It’s just another way we support our customers through their company journey.
With Lan-IT as your managed IT partner, you benefit from years of knowledge and experience in everything IT. Why not give us a call today or fill out the short form below to get in touch with what you want for your business.
